Returns and Exchange

 

We want you to enjoy every product you get from us, but we understand that sometimes, you might have to return a product because it doesn’t quite fit. We’re happy to take it back and exchange it within a 7-day period if it meets the following criteria:

 

• It is in good and sellable condition

• It still has all the tags and is in its original packaging 

• It is not stained, not worn and not damaged (Scuffed, dirty stained clothes are a No-No)

• We’re unable to exchange discounted items (All sales items are on a final-sale basis)

• In line with global returns standards, white and cream-coloured items and undergarments/intimate wear are not eligible for returns.

• It is within seven (7) days from the day you received your package (kindly note) 

 

How to return an item:

 

To initiate a return or exchange, kindly complete the following steps:

• Call our customer experience executive on +2348106575440 or email: lorialabel@gmail.com

• Ensure that there is no noise in your environment when you make the call so as to have good communication 

 

Refunds: 

We are happy to refund your wallet as soon as we process your returns within 24 hours. Once that is done you will receive an email or SMS letting you know that your wallet has been credited. 

 

If you have any more questions, please reach out to us via our WhatsApp number on +234 909 292 7172 or send us an email on info@lorialabel.com or chat with us using the live chat option on our website. 

 

We would be glad to hear from you. We look forward to having a wonderful business relationship with you.